FAQs
How do I activate my account?
The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at support@coolandcool.pk
How does it work?
Buying on Cool and Cool Pakistan’s website is a simple process. All that you need to do is to register for an account to get started. Simply follow the steps below to complete your registration today! Click Login/Join button on the homepage.Click Create a new account (in desktop) or I am a new customer (on your mobile device) under the new member section.Fill up the form to complete the registration.Login into your account and place the order
How can I track my orders & payment?
Since we have multiple delivery channel from inhouse rider to deliver the product immediately to TCS to deliver orders in remote location. Please login and follow the deliver instruction - in some cases you will find TCS or other courier Tracking ID which can be checked online.
How do I pay for the goods bought online?
Once the order is placed through our website, the delivery of the goods will be made within 3 to 5 days (tentative). Once the goods are delivered at your doorstep, you will be required to pay for the goods at the time of delivery.
Why should I choose Cool and Cool products?
Cool and Cool is a UAE-based family brand that offers more than 150 products. Majority of our products are dermatologically tested and are made out of natural ingredients. Since the past decade it is providing quality products to its customer with exceptional customer service.